• Equip your team to get the most from BCC Software

Training Professional Service Package

BCC Software’s Training Professional Service Package is not just about education—it’s about performance, efficiency, and long-term success. We’re here to make this a reality for your business
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  • Expertise on Your Terms

Advancing Your Team’s Knowledge with BCC Software’s Training Professional Service Package

Unlock the Full Potential of Your Software Investment

The future of mail and shipping industry is not just evolving—it’s already happening and BCC Software is proud to be pioneering in this space.

In today’s fast-moving postal industry, efficiency, innovation, and adaptability are more critical than ever. Organizations that invest in software solutions like BCC Software’s powerful suite of mailing and data management tools are already taking the first step toward competitive excellence. However, realizing the full potential of that investment depends on one crucial factor: your people.

BCC Software’s Training and Professional Service Packages are designed to empower your team, improve software adoption, and optimize operations—turning your tools into a strategic advantage.

Ask yourself:

Does your organization operate in multiple locations, experience workflow bottlenecks, rely on manual processes for complex tasks, or face challenges with staff turnover, training, or overtime?

When was the last time you evaluated your entire postal workflow operation?

Are you using your software investments, licenses and features to their fullest potential?

Have your workflows scaled effectively with your mail volumes and business needs? Are you interested in new ways to scale?

Is your data processing pipeline and team structure optimized to support intelligent, compliant mailing practices?

If any of these questions raise uncertainty, it’s time for a skills review and training assessment from BCC Software.

Why Training Matters Now More Than Ever

As your organization grows and the postal landscape evolves, the demands placed on your team continue to shift. Staff turnover, shifting responsibilities, companies merge or are acquired, and increasingly complex customer requirements can all dilute operational efficiency. Whether you’ve been a BCC Software customer for months or years, periodic training ensures your team is aligned, updated, and working at peak capacity. Or maybe your organization recently acquired a company that uses BCC Software products, competitor products, or API integrations?

Workflow Bottlenecks

Does your organization operate in multiple locations, experience workflow bottlenecks, rely on manual processes for complex tasks, or face challenges with staff turnover, training, or overtime?

Scaling Challenges

Have your workflows adapted effectively to business growth?

Team Strain

Are staff turnover, overtime, or lack of training impacting performance?

Data Pipeline Ready

Is your mailing data processing optimized for intelligent, compliant practices?

BCC Software professional service experts providing training and support to help teams fully leverage software features and improve performance

Ideal for Organizations That:

Onboard New Staff

Have recently onboarded new staff or experienced turnover

Upgrade or Expand Tools

Are upgrading or expanding BCC Software tools

Boost ROI

Want to increase software ROI and adoption

Fix Workflow Gaps

Are experiencing inconsistencies in mail production workflows

Align Goals & Operations

Need to align business goals with operational performance

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Our Comprehensive Approach to Professional Training Services

Employee Skills Review & Training Recommendations

We start with a detailed evaluation of your team’s current proficiency with BCC Software products, integrations, features, and solutions. Our experts assess how your staff engages with the software, identify gaps in knowledge, and recommend targeted training paths to address those areas. This ensures your users can confidently and efficiently handle day-to-day operations and uncommon challenges alike.

In-Depth Skills Evaluation with Actionable Training Guidance

We start with a detailed evaluation of your team’s current proficiency with BCC Software products, integrations, features, and solutions. Our experts assess how your staff engages with the software, identify gaps in knowledge, and recommend targeted training paths to address those areas. This ensures your users can confidently and efficiently handle day-to-day operations and uncommon challenges alike.

User Training Sessions

Choose from standard or customized training courses designed for different user levels—beginner to advanced. Sessions are available remotely or onsite and cover key areas including:
• Address quality management
• Postal presort processes
• Workflow automation
• Data services integration
• Compliance best practices

Tailored Documentation

Following training, we provide client-specific documentation and resources. These reference materials help reinforce learning and serve as go-to guides for new hires or when questions arise.

Helpdesk & Ongoing Support

Training doesn’t end after the session. Your team has access to BCC Software’s knowledgeable support staff and our Customer Knowledge Base and Case Portal, who provid rapid, relevant support when you need it most. Whether troubleshooting errors or answering strategic questions, we’re here to help, and have a library of articles, e-learning videos, and other resources to get you the answers.

Software Updates & Feature Walkthroughs

Our tools are constantly improving and evolving as we streamline and advance. We ensure your staff is informed and trained on the latest features, improvements, and best practices through regular updates, live webinars, and release notes. If you’ve invested in BCC Software within the last 5 years, there are likely new changes/advancements you aren’t aware of.

Performance Monitoring & Optimization

Our consultants can evaluate how your software and workflows are performing in real-time, within your company’s particular environment and position in the industry. Are there inefficiencies in your processes? Are your automation routines fully optimized? We’ll identify opportunities to fine-tune your systems, reduce errors, and maximize throughput.

Benefits You Can Expect

Boost efficiency, reduce errors, and maximize ROI with professional training support.

Faster onboarding and less downtime for new employees

Improved accuracy and productivity across mail and data workflows

Enhanced compliance and quality control

Stronger return on your software investment

Greater team confidence and collaboration

Get Started with a Skills & Operations Review

Your team’s success drives your operation’s success. With BCC Software’s Training Professional Service Package, you’ll uncover efficiency gains, reduce costs, and equip staff with the skills to maximize your software investment.

Our Postal Productivity and Utilization Assessment identifies:
Efficiency & Cost Opportunities
Workflow Improvements
Growth & Future Readiness