Mail Presort Suite
Comprehensive mailing presort software
Customer Portal & Knowledge Center
Your centralized hub for support, resources, and product insights.
Welcome to the BCC Software Customer Support Portal & Knowledge Center
Whether you’re managing high-volume mailings, optimizing address quality, or ensuring compliance with postal regulations, reliable support is critical. That’s why we’ve created the BCC Software Customer Support Portal & Knowledge Center—a powerful platform designed to help you get the answers, tools, and guidance you need, exactly when you need them.
With secure, 24/7 access from any device, the portal provides a direct line to expert support, real-time updates, and an extensive library of self-help resources. From troubleshooting and product downloads to training content and support case management, everything is in one convenient place to streamline your customer service experience with us and maximize your investment.
Why Use the BCC Software Customer Support Portal & Knowledge Center?
The Customer Portal is more than just a support system—it's a centralized hub designed to empower your team with the tools, knowledge, and direct support you need to succeed. Whether you're troubleshooting a technical issue, downloading a product/feature update, or exploring training resources, the portal is your go-to destination.
Here's What Makes it Invaluable:
1
The fastest method for support to prioritize your cases & help you!
Submitting a case through the Customer Portal ensures it gets routed to the appropriate support specialist right away. This helps us prioritize your issue based on urgency and complexity, reducing wait times and accelerating resolution. It's the most direct path to the help you need.
2
Provides a log of all active and resolved cases across your organization.
Easily track the history of every support interaction your team has had with BCC Software in one centralized location. This makes it simple to follow up on unresolved issues or reference past solutions. It also promotes internal transparency and collaboration across your organization.
3
Access latest customer news, forum, & important product updates/maintenance alerts.
Stay up-to-date with the latest developments at BCC Software, including product enhancements, maintenance schedules, and critical alerts. The built-in customer forum lets you connect with other users to share insights and best practices. You'll always know what's happening and how it may impact your workflows.
4
Access available 24/7, 365 days per year. (outside maintenance)
Whether it's the middle of the workday or a weekend troubleshooting session, the portal is always open for your convenience. You don't have to wait for business hours to get help or find answers. Support is truly at your fingertips whenever you need it.
5
Support case logs are never removed—reactivate a past case (within 30 days) at any time!
Unlike email chains or outdated tickets, your case history is permanently stored and accessible within the portal. You can revisit any past case and reopen any case (within 30 days) to continue discussions or clarify previous solutions. It's perfect for ongoing issues or recurring challenges.
6
Access a library of hundreds of software tutorials, explainer videos, and e-learning sessions.
Our portal offers a wide range of multimedia learning tools designed to help you and your team master BCC Software solutions. From quick video guides to in-depth e-learning modules, there's something for every skill level. Learn at your own pace, anytime.
7
Access thousands of knowledge articles & self-help product resources.
Instantly search a vast database of technical articles, FAQs, troubleshooting guides, and product documentation. It's like having a BCC Software expert on call, minus the wait. Many users find they can solve issues without ever opening a support ticket.
8
Support can share knowledge base articles and resources directly on your case file.
Our support team doesn't just solve your problem—they empower you with helpful resources right within your case file. These articles are curated to match your specific issue, providing deeper insight and step-by-step instructions. It's a personalized support experience.
9
Purchase credits, access the customer forum, product downloads, keys, and more!
The portal is your one-stop shop for managing your BCC Software account and services. Easily handle administrative tasks like purchasing credits, accessing software downloads, or retrieving license keys. It saves time and puts you in full control of your resources.
Start Getting More from Your BCC Software
Don’t just deliver mail – deliver results. Contact us today to learn how the BCC Software + MindFire solution can help you bridge physical and digital marketing channels with comprehensive campaign attribution.